Shop Policies

Satisfaction Guarantee

We stand behind everything we sell. If there’s a problem with a product that you purchased from us, please bring it back to us. We offer exchanges within 14 days of your purchase for items returned in NEW condition. 

No returns--in store credit or exchange only.  No exchanges on used and sale items. Returns subject to a 20% restocking fee. All returns must be new and in original packaging. No returns after 14 days. Must have original receipt.

Labor fees, such as custom wheel builds or other services, are non-refundable.

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 60 days or a 10% restocking fee may be charged.

Shipping

We do not offer shipping at this time.  Online sales are available for in-store pickup only.

Klarna

Klarna cannot be used for gift card purchases.

Klarna cannot be used for the booking of service or consultations.

Stock Availability

Our website is intended to help you. We make every effort to maintain current, accurate inventory in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!